Decoded DFC
Turning a 4-hour onboarding into a 1-hour momentum system.
A community-led redesign for Design for Change (DFC), tackling why members joined with motivation but lost momentum before completing onboarding — no recovery path, invisible progress, weak community belonging.
- Reduced onboarding time from 4h 18m to 1h 15m.
- Achieved a +32% completion rate improvement.
- Surveyed and interviewed 162 members to identify drop-off points.
- Identified 1 in 3 inactive members as reactivatable through the redesign.

